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Helpie FAQ

Repair Services in UK

  • How many Days It would Take to Repair?

    Most phone repairs that we carry out are usually completed within the hour – providing we have the required part in stock of course! For iPads we recommend leaving your device overnight with us as the special adhesive used needs to cure under pressure for an elongated period. For laptops and some more involved repairs our technicians will let you know what timescales you can expect when you bring your laptop, tablet or phone repair in – it all depends on what’s involved and whether parts are in stock etc.

  • Will I Lose My Personal Data While Repair?

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  • What is Gurantee After Repair

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  • Is Booking before visiting Store necessary?

    It does get really busy in here at times so if you need a fast turnaround we would always recommend it. Just give us a call on 12345 677 890 and we’ll book you a slot. We can also offer you a loan phone (subject to a returnable deposit) if you need to leave your phone for longer – just ask one of the team!

  • Would you charge for accessing the Problem?

    Absolutely not. We operate a ‘No Fix – No Fee’ policy and will gladly spend time inspecting your device and running diagnostics on it if appropriate – you don’t pay a thing for this. Even if we find we can fix a problem quickly with no part requirement we won’t charge you – we revive around 50% of ‘faulty’ charging ports with a micro clean – no charge for that – which usually makes for very happy customers!